Customer service is central to the operation of any public transport system. At Veolia Transport Australasia we have a Passenger Charter which commits Veolia Transport staff to take up the challenge of providing the highest level of service to our passengers. The Charter includes the following commitments:
- Time - Your transport network should provide you with a punctual journey, minimising your waiting, connection and transport time.
- Comfort - Your transport network should make your journey as comfortable and as pleasant as possible.
- Safety - Your transport network should provide you with the utmost levels of safety and security.
- Training - Your transport network should train its staff to high standards to give you the best possible service.
- Access - Your transport network should be practical and easy to use.
- Value - Your transport network should provide you with the best possible value for money.
- Information - Your transport network should keep you well informed and explain what is happening in case of problems.
- Contribution - Your transport network should contribute to the regional economy.
- Listening - Your transport network should have a respectful relationship with you.
- Environment - Your transport network should be environmentally conscious.
Useful Resources