In the course of our dealings with you, Veolia Transport Australasia Pty Ltd, (“Veolia”) may collect personal information about you which is protected under the National Privacy Principals.  “Personal information” is information which may identify you in some way, and can include sensitive information.

This policy describes how your personal information will be collected, used, stored and disclosed in accordance with the National Privacy Principles.  This policy applies to any personal information which you or others provide to Veolia or our agents in the course of our business with you.  The policy does not apply to Veolia employee information, which is generally excluded under the National Privacy Principals.

Personal information we may collect

We may collect a variety of personal information about you, depending on the circumstances of our dealings with you, the type of service you may request and the payment methods chosen.

Personal information collected will commonly include your first and last name, a contact phone number and email address, credit card or other payment details, billing address, and any special requirements you notify to us with respect to a booking.

By providing this information, unless you indicate otherwise, we will assume that you have given your consent to the collection of any “sensitive information” provided as required by law.

If, in the course of our dealings with you, you provide personal information about a third party (whether for the purpose of booking on a third party’s behalf, providing a contact point for a charter or otherwise), your provision of that information is governed by federal and state privacy law.  In order to comply with privacy law, Veolia requires you to notify the third party of your disclosure of their personal information to Veolia and to refer the third party to this policy.

If you do not provide any required information we may be unable to process your transaction or provide the requested services.

How we collect information

We may collect personal information when you deal with us in person, on the telephone, through our website or by other correspondence, including by letter, fax or email. 

We may also collect personal information about you from a third party, for example, from:
• any person making a booking or purchasing a ticket or voucher on your behalf;
• any third party sales company that discloses your personal information to us so that we can issue a ticket or voucher;
• any service providers who collect information on our behalf; and
• any market research company engaged by us to obtain information for the improvement and marketing of our services.

Why we collect personal information

We generally collect your personal information for the following purposes:
• to process your ticket and voucher purchase, booking or other transaction;
• with respect to charter bookings, for the purpose of contacting you to administer the charter and related purposes such as lost property or emergency situations;  and
• to conduct marketing activities and market research.

Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and why.

Who may receive your personal information

We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, other carriers, travel service providers, data processing companies for the purpose for which the information was collected or for related purposes, for example, to complete a transaction on your behalf or provide you with a service that you requested.

We engage third party contractors to perform services for us, which involves the contractor handling personal information we hold, for example to:
• provide electronic funds transfer services, credit card account processing and related services;
• operate some sales and fulfilment functions;
• conduct market research;
• in the absence of any request otherwise, for the purpose of direct marketing communications to you;
• provide data processing services; and
• assist with obtaining payment from creditors.

We will require that any third party contractor only uses personal information about you for the specific purpose for which we supply it.

Your information may be shared between related companies in the Veolia group of companies where necessary to fulfil our business purposes (and other purposes specified in this policy).  This may include transfer of information to people in foreign countries.  Please advise us if you have any objections to such transfers.

We will seek your consent to disclose your personal information in any circumstances other than the above, except:
• as necessary to prevent a serious risk to life, health or safety;
• as a necessary part of any investigation of suspected unlawful activity;
• as required or authorised under law; or
• as reasonably necessary to assist an enforcement body with law enforcement activities.

Additional information for job applicants

If you apply or register your interest for a position with Veolia we may collect personal information including your name, contact details and the information provided in your CV.

We may engage consultants to assist us in our recruitment process, including recruitment agencies and recruitment website operators. We may exchange your personal information with such consultants (who may be located internationally).

Those service providers may also collect your personal information directly and retain it for their own purposes, in which case you should ensure that you are aware of their privacy policy.

We may also exchange your personal information with your nominated referees, or for the purpose of any Police checks or verification of qualifications. Some of the personal information we request during the recruitment process we are required to collect under workplace and transport laws

If we are unable to collect your personal information, we may not be able to consider you for employment with Veolia.

You may access your information

On request, we will provide you with access to the information we hold about you within a reasonable time frame, unless exempt under the National Privacy Principles.  We will provide you with reasons, including the relevant exemption under the National Privacy Principals, if any request is refused.

Keeping your personal information up-to-date

We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.  On request, we will take reasonable steps to correct any information you consider to be inaccurate.  We will provide you with reasons if the information cannot be corrected.

Contacting us

If you would like to access your personal information, or have a question or complaint about the collection or use of your information, please write to:

Veolia Transport Australasia Pty Ltd
GPO Box 5092
Melbourne
Victoria, Australia 3001

We will provide a response as soon as reasonably possible.

Changes to this policy

Please note that we may make changes to this policy from time to time in accordance with changing business needs and laws.  Please visit www.veoliatransport.com.au for the most recent version of this policy.

In this policy, “we”, “us” and “Veolia” means Veolia Transport Australasia Pty Ltd (ACN 087 046 044) and our subsidiary businesses:
• Veolia Transport NSW Pty Ltd
• Veolia Transport Sydney Pty Ltd
• Veolia Transport Queensland Pty Ltd
• Veolia Transport Perth Pty Ltd
• Veolia Transport WA Pty Ltd
• Veolia Transport Auckland Pty Ltd
• Transdev NSW Pty Ltd
• TransdevTSL (Brisbane Ferries) Pty Ltd